A. Permitted Inquiries
Library personnel shall permit a Service Animal that has been trained to provide one of the major life activities access to an event or activity with its owner when it is readily apparent that the animal is trained to do work or perform tasks for its owner. Examples include a dog guiding an individual who is blind or has low vision, pulling an individual’s wheelchair, or providing assistance with stability or balance to an individual with an observable mobility disability.
If the need for the Service Animal is not apparent, library personnel may only ask the following of Service Animal owners:
- Whether the Service Animal is required because of a disability; and
- What major life activity work or task the animal has been trained to perform for the individual. No further inquiries are permitted.
If the owner states that the animal is required because of a disability and that the animal has been trained to assist in providing a major life activity or a task for the owner, then the Service Animal shall be admitted. If there is any doubt that an animal is a Service Animal, library personnel should admit the owner with the Service Animal and then consult with the Director regarding future access.
Service Animal owners shall not be asked about the nature of their disability or for medical documentation of it. Owners shall not be asked for a special registration, identification card, license, or other documentation that the animal is a Service Animal, or to demonstrate the animal’s ability to perform work or tasks.
B. Library Assistance
Service Animal owners are not required to register their Service Animal with the library. Service Animal owners who regularly access the library are encouraged to contact the Director. The Director can then assist the owner by providing advance notice to library personnel that the owner and Service Animal are entitled to access.